Liberate is a cutting-edge software-as-a-service platform designed to revolutionize the property and casualty insurance industry by fully automating claims and underwriting processes. By integrating advanced artificial intelligence and voice AI technologies, Liberate enables insurers to deliver exceptional, human-like customer experiences around the clock, significantly reducing operational costs and enhancing efficiency. The platform's low-code, cloud-based architecture allows for rapid deployment of digital self-service solutions, streamlining complex business workflows and facilitating seamless integration with existing systems.
Key Features and Functionality:
- Voice AI Integration: Liberate's Voice AI autonomously handles up to 80% of customer calls, providing 24/7 support with no wait times, ensuring prompt and efficient service delivery.
- Claims Automation: The platform automates the entire claims process, from First Notice of Loss to settlement, reducing manual efforts and accelerating service delivery.
- Underwriting Automation: Liberate streamlines underwriting tasks, enhancing accuracy and efficiency in policy issuance and management.
- Multilingual Support: The system recognizes and responds in multiple languages, including English, French, and Spanish, catering to a diverse customer base.
- Automated Workflows: Liberate automates routine tasks such as payments and service requests, allowing agents to focus on more complex and value-added activities.
- Seamless Integrations: The platform offers out-of-the-box and custom integrations with various IT systems, APIs, analytics tools, and service providers, ensuring compatibility with existing infrastructures.
Primary Value and Problem Solved:
Liberate addresses the pressing challenges faced by the P&C insurance industry, including rising operational costs, labor shortages, and increasing customer expectations for digital experiences. By automating claims and underwriting processes, Liberate enhances operational efficiency, reduces the need for extensive human intervention, and delivers consistent, high-quality customer service. This transformation leads to improved customer satisfaction, higher retention rates, and a competitive edge in the rapidly evolving insurance landscape.
