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Kommo

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4.2 out of 5 stars
70 reviews
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Average star rating
4.2
Serving customers since
2009
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Kommo

70 reviews

Kommo is a complete Messaging CRM designed for businesses that communicate through WhatsApp, Instagram, Telegram, and other messaging apps. It unifies all conversations in one place to help teams build stronger relationships, streamline lead management, and make faster, data-driven decisions. What makes Kommo different Unified inbox across all channels Brings WhatsApp, Instagram, email, calls, and web-chat messages into a single dashboard so teams never miss a conversation. WhatsApp and Instagram CRM Captures leads directly from WhatsApp Business (Cloud API) and Instagram, instantly creating lead profiles and organizing them into customizable sales pipelines. No-code chatbots Delivers 24/7 lead qualification and automated support with a simple, visual builder that requires no programming skills. Workflow automation Automates repetitive tasks, follow-ups, and pipeline transitions, allowing teams to focus on high-value conversations and closing deals. Complete sales toolkit Includes chat, calling, email, broadcasts, web forms, lead capture tools, analytics dashboards, and a mobile app for iOS and Android. AI-powered tools Offers message suggestions, lead enrichment, conversation summaries, and automation enhancements to improve productivity. Fast setup Users can connect messaging channels, import contacts, and start managing leads within minutes. Free onboarding and multilingual support are included. Why businesses choose Kommo - WhatsApp CRM - Instagram CRM - Unified messaging inbox - No-code chatbots - Workflow automation - Analytics and reporting - Mobile CRM app - Easy setup with free onboarding Kommo is a messaging-first CRM that helps businesses deliver faster responses, automate customer communication, and close more deals. Try it for free today.

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Kommo Reviews

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Star Rating
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3
jackie G.
JG
jackie G.
04/28/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

Perfect Integration with WhatsApp, Excellent for Managing Leads

|Kommo
I use Kommo to centralize all my WhatsApp interactions in one place. It helps me organize the sales funnel and ensures that no customer goes unanswered, making it easier to track each negotiation. I like the visual and intuitive interface of the sales funnel (pipeline), as it makes moving customer cards from one stage to another easy, making day-to-day management very smooth. The native integration with WhatsApp is impeccable and works seamlessly. Additionally, the transition to Kommo was positive, as the team quickly adapted to the visual interface, reducing the time spent on training and increasing agility in service. The initial setup process was surprisingly simple, with the funnel stages setup being very intuitive and the connection with WhatsApp done in a few minutes through the QR Code. The setup assistant guided the first steps well, allowing the tool to be operational for the team in less than a day.
Soporte I.
SI
Soporte I.
Fintech & Blockchain | Customer Experience | Automatización & Datos | MBA
04/27/2026
Validated Reviewer
Verified Current User
Review source: Organic

Great User Experience with a Complete List of Integrations

|Kommo
I like the user experience and the complete list of integrations they offer.
Priscila D.
PD
Priscila D.
Directora de Marketing y Tecnología | Negociadora Experta | Apasionada por la Innovación y el Crecimiento en la Industria de Materiales de Construcción Ligera
04/06/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review
Translated Using AI

Easy to Use, Needs Better Integration

|Kommo
I like that Kommo is very easy to use. It has many features that we like to organize my leads and follow up with them, quote to clients, and really see where the lead comes from, as well as track it.

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HQ Location:
San Francisco, CA

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What is Kommo?

Kommo positions itself differently from traditional CRMs by focusing on messaging as the core of the customer journey. While competitors rely heavily on email-driven workflows, Kommo unifies WhatsApp, Instagram, Telegram, email, and calls into a single inbox, enabling teams to manage conversations in real time. Customers often select Kommo over alternatives because it offers native messaging integrations and no-code automations that streamline lead qualification and follow-up. The CRM is quick to set up, easy to customize, and designed for teams that depend on fast, conversational communication. Compared to competitors, Kommo simplifies lead capture through web forms and messaging channels that automatically generate new leads. This reduces manual data entry, improves lead response time, and supports a more efficient and scalable sales process.

Details

Year Founded
2009
Website
www.kommo.com