Kommo

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4.2 out of 5 stars
118 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.2
Serving customers since
2009
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Kommo

118 reviews

Kommo is a complete Messaging CRM designed for businesses that communicate through WhatsApp, Instagram, Telegram, and other messaging apps. It unifies all conversations in one place to help teams build stronger relationships, streamline lead management, and make faster, data-driven decisions. What makes Kommo different Unified inbox across all channels Brings WhatsApp, Instagram, email, calls, and web-chat messages into a single dashboard so teams never miss a conversation. WhatsApp and Instagram CRM Captures leads directly from WhatsApp Business (Cloud API) and Instagram, instantly creating lead profiles and organizing them into customizable sales pipelines. No-code chatbots Delivers 24/7 lead qualification and automated support with a simple, visual builder that requires no programming skills. Workflow automation Automates repetitive tasks, follow-ups, and pipeline transitions, allowing teams to focus on high-value conversations and closing deals. Complete sales toolkit Includes chat, calling, email, broadcasts, web forms, lead capture tools, analytics dashboards, and a mobile app for iOS and Android. AI-powered tools Offers message suggestions, lead enrichment, conversation summaries, and automation enhancements to improve productivity. Fast setup Users can connect messaging channels, import contacts, and start managing leads within minutes. Free onboarding and multilingual support are included. Why businesses choose Kommo - WhatsApp CRM - Instagram CRM - Unified messaging inbox - No-code chatbots - Workflow automation - Analytics and reporting - Mobile CRM app - Easy setup with free onboarding Kommo is a messaging-first CRM that helps businesses deliver faster responses, automate customer communication, and close more deals. Try it for free today.

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71
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5

Kommo Reviews

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Profile Name
Star Rating
71
38
3
1
5
Mauricio R.
MR
Mauricio R.
Digital Marketing LeaderEnterprise (> 1000 emp.)
10/06/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI

Automation and Efficient Management with Kommo, But Support Could Be Improved

|Kommo
I like the automation creator of Kommo, which is a "flowchart" type space similar to other digital journey creators, it is easy to use and offers many options. I also enjoy Kommo's sales funnel, with its drag and drop model, which makes it easy to move conversations through the funnel stages.
Lizbell Gabriela N.
LN
Lizbell Gabriela N.
Desarrolladora de NegociosMid-Market (51-1000 emp.)
10/04/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

A Ferrari for Sales Teams

|Kommo
I like its easy-to-use interface and the integration with WhatsApp for marketing. I also appreciate the ease of creating AI agents and chatbots, which facilitates comprehensive use on a single platform. The Dashboard for managing real-time KPIs is very useful for my clients to make more accurate marketing and sales decisions. Additionally, the integration with various sales channels like WhatsApp, Instagram, and TikTok centralizes conversations and maintains the client portfolio. It is perfect for sales and marketing departments due to its segmentation, funnel creation, and document automation capabilities. Integrating it with other tools is simple, which allows processes not to be lost. For me, Kommo is an ideal "FERRARI" for companies looking to grow in sales.
Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
10/03/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Easy Integration Across Platforms

|Kommo
The way it easily integrates with different platforms.

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HQ Location:
San Francisco, CA

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What is Kommo?

Kommo positions itself differently from traditional CRMs by focusing on messaging as the core of the customer journey. While competitors rely heavily on email-driven workflows, Kommo unifies WhatsApp, Instagram, Telegram, email, and calls into a single inbox, enabling teams to manage conversations in real time. Customers often select Kommo over alternatives because it offers native messaging integrations and no-code automations that streamline lead qualification and follow-up. The CRM is quick to set up, easy to customize, and designed for teams that depend on fast, conversational communication. Compared to competitors, Kommo simplifies lead capture through web forms and messaging channels that automatically generate new leads. This reduces manual data entry, improves lead response time, and supports a more efficient and scalable sales process.

Details

Year Founded
2009
Website
www.kommo.com