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Kommo

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4.2 out of 5 stars
96 reviews
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Average star rating
4.2
Serving customers since
2009
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Kommo

96 reviews

Kommo is a complete Messaging CRM designed for businesses that communicate through WhatsApp, Instagram, Telegram, and other messaging apps. It unifies all conversations in one place to help teams build stronger relationships, streamline lead management, and make faster, data-driven decisions. What makes Kommo different Unified inbox across all channels Brings WhatsApp, Instagram, email, calls, and web-chat messages into a single dashboard so teams never miss a conversation. WhatsApp and Instagram CRM Captures leads directly from WhatsApp Business (Cloud API) and Instagram, instantly creating lead profiles and organizing them into customizable sales pipelines. No-code chatbots Delivers 24/7 lead qualification and automated support with a simple, visual builder that requires no programming skills. Workflow automation Automates repetitive tasks, follow-ups, and pipeline transitions, allowing teams to focus on high-value conversations and closing deals. Complete sales toolkit Includes chat, calling, email, broadcasts, web forms, lead capture tools, analytics dashboards, and a mobile app for iOS and Android. AI-powered tools Offers message suggestions, lead enrichment, conversation summaries, and automation enhancements to improve productivity. Fast setup Users can connect messaging channels, import contacts, and start managing leads within minutes. Free onboarding and multilingual support are included. Why businesses choose Kommo - WhatsApp CRM - Instagram CRM - Unified messaging inbox - No-code chatbots - Workflow automation - Analytics and reporting - Mobile CRM app - Easy setup with free onboarding Kommo is a messaging-first CRM that helps businesses deliver faster responses, automate customer communication, and close more deals. Try it for free today.

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Kommo Reviews

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Profile Name
Star Rating
56
32
3
1
4
Verified User in Design
UD
Verified User in Design
08/20/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

A Practical CRM for Managing Leads and Conversations

|Kommo
What I like most is having conversations, leads, and follow-up tasks in one place. The visual pipeline makes it easy to see where each lead stands, while the automation features help reduce repetitive work. It is especially useful when managing conversations from different messaging channels without constantly switching between tools.
Verified User in Hospitality
UH
Verified User in Hospitality
08/20/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

A Practical CRM for Managing Leads and Conversations

|Kommo
What I like most is having conversations, leads, and follow-up tasks in one place. The visual pipeline makes it easy to see where each lead stands, while the automation features help reduce repetitive work. It is especially useful when managing conversations from different messaging channels without constantly switching between tools.
Farhatul H.
FH
Farhatul H.
Distributor Account Manager at Zenius Education
08/19/2026
Validated Reviewer
Verified Current User
Review source: Organic

Helpful WhatsApp Lite and Automation, but Reporting Dashboards Need Upgrades

|Kommo
The WhatsApp Lite feature is honestly very helpful for small startups. Furthermore, the automation feature can be used for various things, making work more efficient and easier.

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HQ Location:
San Francisco, CA

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What is Kommo?

Kommo positions itself differently from traditional CRMs by focusing on messaging as the core of the customer journey. While competitors rely heavily on email-driven workflows, Kommo unifies WhatsApp, Instagram, Telegram, email, and calls into a single inbox, enabling teams to manage conversations in real time. Customers often select Kommo over alternatives because it offers native messaging integrations and no-code automations that streamline lead qualification and follow-up. The CRM is quick to set up, easy to customize, and designed for teams that depend on fast, conversational communication. Compared to competitors, Kommo simplifies lead capture through web forms and messaging channels that automatically generate new leads. This reduces manual data entry, improves lead response time, and supports a more efficient and scalable sales process.

Details

Year Founded
2009
Website
www.kommo.com