Kommo

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4.2 out of 5 stars
118 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.2
Serving customers since
2009
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Kommo

118 reviews

Kommo is a complete Messaging CRM designed for businesses that communicate through WhatsApp, Instagram, Telegram, and other messaging apps. It unifies all conversations in one place to help teams build stronger relationships, streamline lead management, and make faster, data-driven decisions. What makes Kommo different Unified inbox across all channels Brings WhatsApp, Instagram, email, calls, and web-chat messages into a single dashboard so teams never miss a conversation. WhatsApp and Instagram CRM Captures leads directly from WhatsApp Business (Cloud API) and Instagram, instantly creating lead profiles and organizing them into customizable sales pipelines. No-code chatbots Delivers 24/7 lead qualification and automated support with a simple, visual builder that requires no programming skills. Workflow automation Automates repetitive tasks, follow-ups, and pipeline transitions, allowing teams to focus on high-value conversations and closing deals. Complete sales toolkit Includes chat, calling, email, broadcasts, web forms, lead capture tools, analytics dashboards, and a mobile app for iOS and Android. AI-powered tools Offers message suggestions, lead enrichment, conversation summaries, and automation enhancements to improve productivity. Fast setup Users can connect messaging channels, import contacts, and start managing leads within minutes. Free onboarding and multilingual support are included. Why businesses choose Kommo - WhatsApp CRM - Instagram CRM - Unified messaging inbox - No-code chatbots - Workflow automation - Analytics and reporting - Mobile CRM app - Easy setup with free onboarding Kommo is a messaging-first CRM that helps businesses deliver faster responses, automate customer communication, and close more deals. Try it for free today.

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Kommo Reviews

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Star Rating
71
38
3
1
5
Shotdesign F.
SF
Shotdesign F.
Director de operacionesSmall-Business (50 or fewer emp.)
10/02/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI

Facilitate Lead Management with Visual Style

|Kommo
I really like the visual way of arranging leads and how easy it is to communicate with other tools. The visual part of the leads is very easy to understand and the initial setup was quite easy and user-friendly.
Verified User in Marketing and Advertising
CM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
10/02/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Powerful Automations and Smooth Integrations with Google Calendar and Zapier

|Kommo
The most useful aspect of Kommo is the automations that can be implemented, as well as the ability to integrate other applications like Google Calendar or Zapier.
Verified User in Alternative Medicine
CA
Verified User in Alternative Medicine
Small-Business (50 or fewer emp.)
09/29/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI

Intuitive interface and powerful integrations that centralize lead management in Kommo

|Kommo
What I like most about Kommo is the combination of a simple and intuitive interface (UI/UX) and the ability to centralize different communication channels in one place. The integrations with WhatsApp, social networks, and other tools are a great differentiator, as they allow connecting different touchpoints and keeping lead management centralized. This greatly improves the organization of the sales process and the tracking of each opportunity's journey. I also consider the platform's performance in daily use and the potential ROI positive, especially for companies that can effectively leverage the available automations and integrations. The AI and automation features also help reduce manual tasks and make the sales operation more efficient. The onboarding experience and support can improve, as they are important to better utilize all these resources, especially in more comprehensive implementation projects.

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HQ Location:
San Francisco, CA

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What is Kommo?

Kommo positions itself differently from traditional CRMs by focusing on messaging as the core of the customer journey. While competitors rely heavily on email-driven workflows, Kommo unifies WhatsApp, Instagram, Telegram, email, and calls into a single inbox, enabling teams to manage conversations in real time. Customers often select Kommo over alternatives because it offers native messaging integrations and no-code automations that streamline lead qualification and follow-up. The CRM is quick to set up, easy to customize, and designed for teams that depend on fast, conversational communication. Compared to competitors, Kommo simplifies lead capture through web forms and messaging channels that automatically generate new leads. This reduces manual data entry, improves lead response time, and supports a more efficient and scalable sales process.

Details

Year Founded
2009
Website
www.kommo.com