Kommo

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4.2 out of 5 stars
118 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.2
Serving customers since
2009
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Kommo

118 reviews

Kommo is a complete Messaging CRM designed for businesses that communicate through WhatsApp, Instagram, Telegram, and other messaging apps. It unifies all conversations in one place to help teams build stronger relationships, streamline lead management, and make faster, data-driven decisions. What makes Kommo different Unified inbox across all channels Brings WhatsApp, Instagram, email, calls, and web-chat messages into a single dashboard so teams never miss a conversation. WhatsApp and Instagram CRM Captures leads directly from WhatsApp Business (Cloud API) and Instagram, instantly creating lead profiles and organizing them into customizable sales pipelines. No-code chatbots Delivers 24/7 lead qualification and automated support with a simple, visual builder that requires no programming skills. Workflow automation Automates repetitive tasks, follow-ups, and pipeline transitions, allowing teams to focus on high-value conversations and closing deals. Complete sales toolkit Includes chat, calling, email, broadcasts, web forms, lead capture tools, analytics dashboards, and a mobile app for iOS and Android. AI-powered tools Offers message suggestions, lead enrichment, conversation summaries, and automation enhancements to improve productivity. Fast setup Users can connect messaging channels, import contacts, and start managing leads within minutes. Free onboarding and multilingual support are included. Why businesses choose Kommo - WhatsApp CRM - Instagram CRM - Unified messaging inbox - No-code chatbots - Workflow automation - Analytics and reporting - Mobile CRM app - Easy setup with free onboarding Kommo is a messaging-first CRM that helps businesses deliver faster responses, automate customer communication, and close more deals. Try it for free today.

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Kommo Reviews

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Star Rating
71
38
3
1
5
Iyer C.
IC
Iyer C.
Marketing ManagerMid-Market (51-1000 emp.)
10/13/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Kommo Makes Lead Tracking and Customer Chats Easy in One Place

|Kommo
The reason for the liking of Kommo is that it is easy to access all customer chat history and leads at the same place. In the past, it was always confusing as to which customer was to be responded to or contacted for follow up. Kommo helps in checking lead status and what to do next. Setting up a pipeline is very straightforward and does not make much time for getting familiar with it. Following up through automated system is indeed useful for performing routine jobs.
Verified User in Insurance
UI
Verified User in Insurance
Small-Business (50 or fewer emp.)
10/08/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Verified User
G
Verified User
Small-Business (50 or fewer emp.)
10/07/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI

Intuitive and Effective in Lead Management, but Needs Better Integrations

|Kommo
I like that Kommo is very intuitive and user-friendly, which makes it easy to learn and also simple to explain to a client. Additionally, the initial setup was intuitive and although I had some questions, the support team was able to guide me.

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HQ Location:
San Francisco, CA

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What is Kommo?

Kommo positions itself differently from traditional CRMs by focusing on messaging as the core of the customer journey. While competitors rely heavily on email-driven workflows, Kommo unifies WhatsApp, Instagram, Telegram, email, and calls into a single inbox, enabling teams to manage conversations in real time. Customers often select Kommo over alternatives because it offers native messaging integrations and no-code automations that streamline lead qualification and follow-up. The CRM is quick to set up, easy to customize, and designed for teams that depend on fast, conversational communication. Compared to competitors, Kommo simplifies lead capture through web forms and messaging channels that automatically generate new leads. This reduces manual data entry, improves lead response time, and supports a more efficient and scalable sales process.

Details

Year Founded
2009
Website
www.kommo.com