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Kommo

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4.2 out of 5 stars
70 reviews
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Average star rating
4.2
Serving customers since
2009
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Kommo

70 reviews

Kommo is a complete Messaging CRM designed for businesses that communicate through WhatsApp, Instagram, Telegram, and other messaging apps. It unifies all conversations in one place to help teams build stronger relationships, streamline lead management, and make faster, data-driven decisions. What makes Kommo different Unified inbox across all channels Brings WhatsApp, Instagram, email, calls, and web-chat messages into a single dashboard so teams never miss a conversation. WhatsApp and Instagram CRM Captures leads directly from WhatsApp Business (Cloud API) and Instagram, instantly creating lead profiles and organizing them into customizable sales pipelines. No-code chatbots Delivers 24/7 lead qualification and automated support with a simple, visual builder that requires no programming skills. Workflow automation Automates repetitive tasks, follow-ups, and pipeline transitions, allowing teams to focus on high-value conversations and closing deals. Complete sales toolkit Includes chat, calling, email, broadcasts, web forms, lead capture tools, analytics dashboards, and a mobile app for iOS and Android. AI-powered tools Offers message suggestions, lead enrichment, conversation summaries, and automation enhancements to improve productivity. Fast setup Users can connect messaging channels, import contacts, and start managing leads within minutes. Free onboarding and multilingual support are included. Why businesses choose Kommo - WhatsApp CRM - Instagram CRM - Unified messaging inbox - No-code chatbots - Workflow automation - Analytics and reporting - Mobile CRM app - Easy setup with free onboarding Kommo is a messaging-first CRM that helps businesses deliver faster responses, automate customer communication, and close more deals. Try it for free today.

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Kommo Reviews

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Star Rating
42
21
3
1
3
Thiago P.
TP
Thiago P.
05/08/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Kommo’s Conversational CRM Feels Natural, Fluid, and Always Improving

|Kommo
I don’t think any software is perfect, but what really matters is having a team that’s committed to constant improvement and to rolling out new features—and that’s exactly what Kommo delivers. Unlike other CRMs that started with a more traditional structure and only added messaging capabilities later on, Kommo was built from the ground up as a conversational CRM. It was designed that way from day one, and you can feel the difference in how natural and fluid the overall experience is.
Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
05/08/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

Native integration with WhatsApp and scalable automations within the platform

|Kommo
Native integration with WhatsApp! Autonomy for creating bots, automations, and AI within the platform itself, enabling the implementation of business processes quickly and in a scalable manner.
Bruna V.
BV
Bruna V.
Fisioterapeuta com especialização em Terapia Intensiva Adulto
05/07/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

Useful platform for multichannel service

|Kommo
In my opinion, Kommo greatly facilitates lead management and customer service via WhatsApp. The automation and organization of the sales funnel help a lot in daily operations.

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HQ Location:
San Francisco, CA

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What is Kommo?

Kommo positions itself differently from traditional CRMs by focusing on messaging as the core of the customer journey. While competitors rely heavily on email-driven workflows, Kommo unifies WhatsApp, Instagram, Telegram, email, and calls into a single inbox, enabling teams to manage conversations in real time. Customers often select Kommo over alternatives because it offers native messaging integrations and no-code automations that streamline lead qualification and follow-up. The CRM is quick to set up, easy to customize, and designed for teams that depend on fast, conversational communication. Compared to competitors, Kommo simplifies lead capture through web forms and messaging channels that automatically generate new leads. This reduces manual data entry, improves lead response time, and supports a more efficient and scalable sales process.

Details

Year Founded
2009
Website
www.kommo.com