I appreciate that KnowledgeOwl is really good at organizing all the answers people need to find and staying on top of it. The version control feature helps me make sure I'm always on top of the latest information to provide to users. It also includes custom synonyms, which allow me to use terminology specific to each organization. I also like that it has a lot of other great features that some big providers, such as Zendesk, don't do well. Their service is excellent, and I find the initial setup very simple and straightforward. In recent months, they have also added setup guidance, which is helpful. When comparing it to previous tools like Zendesk and Teamworkdesk, KnowledgeOwl offers more features for the money. Lastly, I can use it on both Microsoft and Google environments, and it works just fine.

A very robust documentation platform, that covers what companies want, while still maintaining an understandable and intuitive interface. As a technical user, having access to so much of the data through APIs is extremely helpful. Also, the support is by far the fastest, friendliest, and most helpful of any cloud provider we use.

KnowledgeOwl provides a stable, user friendly, and highly customizable knowledge base product paired with incredible customer support. Their staff are all very knowledgeable, personable, and responsive to all questions. The product itself is highly customizable, providing plenty of interaction whether you are interested in the built-in UI options or you are interested in writing custom scripts calling on their (well documented) APIs.