Karta was incredibly easy to integrate into our existing support stack - we were up and running in days, not weeks. The deflection rate has been outstanding (78%), and we've seen a 90% drop in time to first response. The Karta team has been super hands-on throughout, quick to troubleshoot and always open to feedback. It feels less like a vendor relationship and more like a true support partner.

Support is traditionally a high-effort, low-leverage function. Karta flips that. With minimal integration effort, we deflect 78% of queries, cut time to first response by 90%, and maintain quality at scale. Most tools promise automation - Karta delivers it, where it matters. The team is fast, responsive, and actually listens. In a world where most SaaS is over engineered, Karta is refreshingly outcome-first.