Karta has been a game changer for us with their onboarding automation. Highly accurate document verification of different types among other things have helped us reduce our onboarding TAT, and our ops process has been more efficient.

Karta AI helped us manage a high volume of support queries across chat and voice. Our team handles around 15,000 calls and 10,000 chats per month using Fresh chat, and during peak periods agents would get overwhelmed with repetitive knowledge-base questions. Karta helped convert our KB into AI-ready content and automate many of these queries. Since February, about *most of our KB-related queries about 25% of our tickets are now resolved by AI*, which has made peak periods much easier to handle. The team has also been very responsive and supportive throughout the process.

Karta AI stands out because it solves real operational challenges, not just automation. We use it for voice interactions where the AI agent handles customer conversations, captures key details, and syncs them directly with our CRM. It has significantly improved response time and efficiency. What I value most is the flexibility to fine-tune workflows and the responsiveness of the Karta team whenever support is needed