JustFOIA has provided a streamlined experience for our employees and the public for our disclosure process. We've experienced a huge reduction in time spent waiting on data to process and almost zero complications for requestors when accessing their records. JustFOIA's ability to pull out duplicate emails from pst files has saved me months of work removing over 40,000 for one request alone.

The City of Greeley launched JustFOIA in May of 2023, and we have been extremely successful in this partnership. JustFOIA has been an incredible aid for tracking, facilitating, and completing open records requests. From the simplified redaction to the localized correspondence, JustFOIA has increased our productivity and made our lives much easier! JustFOIA is playing a major role in our Customer Experience Initiative by helping us provide better customer service and helping our residents more effectively.

JustFOIA has made processing public records requests so easy. Before I used an Excel spreadsheet and my calendar to track my public records requests. JustFOIA keeps everything in one place. I've seen an uptick in requests for emails. The software's PST extractor tool makes uploading and reviewing emails a breeze. It easily removes duplicate emails, and I am easily able to search the email for keywords instead of reading each email like I used to. My response time for requests has been drastically reduced. I can also easily delegate searches to other staff members. The email templates have made responding to requests simple. I also love the ability to run a quick report to update my leaders on public records requests. Last but not least, the team at JustFOIA is amazing! Each person I interacted with each step of the way was helpful and friendly. Ashley set up our portal and form. She also trained us on how to use the software. She is the BEST! She was patient, kind, and very responsive. I was quick to answer any questions we had. If she didn't know the answer, she found it and communicated every step of the way. She even answered the questions we didn't know to ask. She made implementation so easy and provided a training template that I could use with my team. After our training period, Ashley left us in Cameron's capable hands. I haven't had to reach out to Cameron very often, but he is quick to reply and understanding. He doesn't make me feel dumb when I ask a stupid question. The care and responsiveness we've received the entire team has made us feel like we are their only client. I would highly recommend JustFOIA as it is an amazing product with amazing people behind it!