ITANZ Group Pty Ltd

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Council Property Management (CPM) by ITANZ Group Pty Ltd is a cloud-based solution specifically designed to meet the unique needs of Australian councils. Built on Oracle's Customer Care & Billing platform, CPM integrates data from various planning, strategic, statutory, and regulatory sources to provide a comprehensive, real-time view of each customer and revenue stream. This integration enables councils to streamline operations, enhance service delivery, and improve planning and control processes. Key Features and Functionality: - Data Integration: Combines information from all relevant sources to offer a 360-degree view of customers and revenue streams. - Automated Alerts: Provides real-time notifications for status changes and actionable insights, facilitating timely decision-making. - Council-Specific Analytics and Reports: Delivers tailored analytics and reporting tools for both high-level overviews and detailed insights. - Customer Service Enhancement: Ensures outstanding service delivery, clear billing, and consistent customer experiences across multiple channels. - Self-Service Capabilities: Empowers customers with self-service options for account management, bill payment, and service requests. - Asset Management: Streamlines and reduces the costs associated with asset management through efficient processes. Primary Value and Solutions Provided: CPM addresses the challenges faced by councils in managing properties, revenues, and customer interactions by offering a centralized, integrated solution. It enhances operational efficiency, reduces errors and costs in rates and billing management, and improves compliance. By providing real-time insights and automated processes, CPM enables councils to make informed decisions, deliver superior customer service, and achieve cost-effective operations. This comprehensive approach ensures that councils can effectively manage their assets and services, ultimately leading to greater customer satisfaction and streamlined operations.