iPro Healthcare's iOrder solution supports the exchange of medical information between hospitals and referring physicians by delivering the knowledge of the hospital to the initial point of patient care with the referring doctor. This improves patient safety and care quality by minimizing incorrect coding and unnecessary procedures, ensuring that an appropriate exam is always ordered. Referring physicians gain confidence in referral decisions; a quick, painless scheduling process; simple avenues for seeking assistance when needed; and timely and consistent patient order/test updates.
iOrder achieves this by creating a single, unified record of each patient order. Everyone involved in the service ordering and delivery process can see every relevant detail of the order in real time. The patient can receive order updates, procedure information, and even directions through Google maps. iOrder’s integrated patient instructions and text/email appointment notifications help hospitals improve patient satisfaction—a key metric for reimbursement under MACRA—and throughput. The HIPAA-compliant tool supports value-based reporting by reinforcing clinical validation of medical necessity and appropriate use criteria (AUC), supporting compliance with Meaningful Use and qualified Clinical Decision Support Mechanism (CDSM) requirements.
By offering referring physicians integrated clinical decision support and a streamlined, transparent means of placing, tracking, and completing ambulatory patient orders, iOrder minimizes mistakes, misunderstandings, lost information, and time-consuming lack of accountable transparency that plague most scheduling systems. This helps hospitals bridge gaps on the front end of the healthcare revenue cycle, stemming revenue leakage associated with lost orders and pre-authorization and pre-certification failures.
iOrder is interoperable with any referring physician’s EMR, with options for order results to be directly routed to the EMR, or the practice can download them from iOrder. iOrder is a web portal that can be installed on the hospital’s IT infrastructure or hosted in the cloud, and is accessible via any internet-enabled device, including mobile. The simplicity of the solution improves order and scheduling efficiency, reducing the burden of physician stress and burnout, and improving hospital and referral physician relationships.
