Icom Cloud

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iCom Cloud, now operating as iCom by KPMG, is a consulting and integration firm specializing in customer relationship management (CRM and digital transformation. Established in 2012, the company has successfully completed over 200 Salesforce projects, including numerous multi-cloud transformation programs. With a team of over 100 certified experts, iCom Cloud offers comprehensive support throughout the CRM journey—from strategy and blueprint development to solution integration and change management. Their robust and agile Accelerated Transformation Approach (iATA ensures efficient project execution, enhancing clients' commercial efficiency through improved customer relationship management. Key Features and Functionality: - Comprehensive CRM Services: iCom Cloud provides end-to-end CRM solutions, encompassing strategy formulation, functional definition, integration, and change management. - Multi-Cloud Expertise: The company has extensive experience across various Salesforce clouds, including Sales, Service, Field Service, Marketing, Pardot, Community, and Wave. - Agile Methodology: Utilizing the iATA methodology, iCom Cloud ensures rapid and effective project delivery, adapting swiftly to client needs. - Certified Professionals: With over 100 certified experts, the team possesses deep knowledge and skills in Salesforce technologies. Primary Value and Solutions Provided: iCom Cloud addresses the critical need for businesses to enhance their customer relationship management and digital capabilities. By offering tailored CRM strategies and integrations, they help organizations improve commercial efficiency, streamline operations, and foster better customer engagement. Their agile approach and multi-cloud expertise enable clients to navigate complex digital transformations effectively, ensuring sustainable growth and competitive advantage.