What I like most about HSI is that it gives me a modern approach to organizing our organizational risk management process, while offering OSHA-standard training to employees. The fact that it is scalable to fit our particular organization was great. For instance, our Behavioral Health section was going through CARF accreditation and the inspector told me how impressed she was with this system. However, she questioned how it could navigate "Medication Errors" because they were not specifically listed up front. I emphasized that finding root cause was the goal and we were more than set to accomplish that. Also, I noted the reporting process of the standard employee, and that we addressed complexities in the investigation process. I then showed her an incident report that was scaled particularly for a Bloodborne Pathogen exposure. It was automated and condition-based. She was impressed.

Communication with support is easy and they're super helpful

The customer service is what makes them exceptional. I was fortunate to utilize Safety Skills at a previous company, then they were bought by HSI and I brought them on as a vendor with my new company. I was able to keep the same customer service rep Chevis who is exceptional.