Guzli

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Guzli is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation, and an AI customer service agent (Fifi). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Guzli’s interactive widget functions as both a live chat plugin and a chatbot. With Workflows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Fifi uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Fifi can achieve up to a 84% resolution rate, allowing your team to focus on more complex issues.