userfriendly and easy to use, great knowledge base platform

I like that Guru helps us keep everything organized, especially in terms of information. We can put everything there so that our agents can easily reference any updates or changes. I like that it's integrated everywhere; I can use it directly in Chrome, and it works well with Zendesk. It's very straightforward when it comes to updating and reviewing drafts. I also like that I can save specific team info for easy access. Overall, it’s very useful whether you’re putting stuff in for agents to reference or being an agent who needs to look up information.

It helps me find resources and answer tough questions when I’m stuck.