I like that Guru uses not only our database but also Google and the internet to find information about the parts we need. This is really handy when we speak with doctors who are very technical, as we can get information directly from Google. It's pretty easy to use and easily accessible, so adjustments can be made quickly. I find the linking between different pages, like accessories, very useful because you don't have to search for everything individually; you can branch out from different parts or pages. Also, it's intuitive from the start, making it simple to understand where all the links are connected as you get used to it.
I like how Guru makes the experience easier for us, and the navigation through it is easy. The idea of hyperlinks programs in there is great as it makes sharing easier, whether in note cases or to share it with team members, which helps me. Also, the head titles are very informative making the main category more visible for us. The initial setup was so easy, as I got from my training. I also think it's pretty good overall because it's nearly perfect.
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.