Guru

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2,346 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.7
#1 in 2 categories
Grid® leader
Serving customers since
2013
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Profile Name

Star Rating

1987
317
33
5
4

Guru Reviews

Review Filters
Profile Name
Star Rating
1987
317
33
5
4
Monica G.
MG
Monica G.
Mid-Market (51-1000 emp.)
10/08/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

The Go-To Knowledge Base for Quick Answers

|Guru
I really like Guru because it's super simple to use and it's like my best friend when it comes to finding information quickly. It brings up answers right away, which is essential, especially if I'm in a time crunch. The Guru card gives me answers like immediately and ensures I can complete tasks faster than waiting for agent support. I always have the tab open, and the search bar is great for finding what I need, even if I just type a few letters of the topic. It's like having a virtual AI or agent support at my fingertips very easy to use, and the immediate access to information is invaluable, especially when working late at night when nobody else is available.
Mustafa H.
MH
Mustafa H.
CXMid-Market (51-1000 emp.)
10/08/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

AI Chat Delivers Helpful, Article-Based Support

|Guru
AI Chat and support in work knowledge by providing solutions in specific articles
Verified User in Information Services
CI
Verified User in Information Services
Mid-Market (51-1000 emp.)
10/08/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Lightning-Fast Responses and Helpful Support

|Guru
how quickly you get a response to any question asked.

About

Contact

HQ Location:
Philadelphia, PA

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What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Details

Year Founded
2013
Website
www.getguru.com