I love that Guru is very fast and accurate, which makes accessing information for my cases efficient. It nicely organizes information by topic, which is incredibly helpful. The initial setup was very easy, which I appreciated.

I like that we can share knowledge, but that it also has a feature to keep some of that information to certain individuals so it's not visible to the whole company. I can choose what teams are able to see what, and it's also easy to verify and keep up to date. The ability to keep sensitive topics locked out of public view, is very useful. We integrate Guru with Chrome, Zendesk, and Slack, which are great integrations.

The new AI tool that we can search what we are looking for and it have an answer and the suggested answer gives a resume about what we are looking for and saves a lot of time