Guru
2,346 reviews
- 1 profiles
- 7 categories
Average star rating
4.7
#1 in 2 categories
Grid® leader
Serving customers since
2013
Guru Reviews
AN
Antonia N.
FinCrime investigatorMid-Market (51-1000 emp.)Precise, Well-Structured Knowledge with Room to Improve Search
I use Guru in my day-to-day work when I don’t know something, am not 100% sure, or need to check information. I like that the information is very precise and that its structure is great. The initial setup was very easy.
UC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)Powerful Guru AI and Reliable Performance, but Search and Navigation Can Be Tricky
Guru AI is one of the most useful features in my opinion. You still need to know what you are asking about but it does bring out all the best possible answers to you, powered by the knowledge base.
On another note, for all the years I've been using Guru, the performance has been top-notch. I think I have only seen one outage in 6 years.
The UI is also friendly.
G
Verified User
Mid-Market (51-1000 emp.)Easy-to-Use Guru AI, with Room to Simplify Updates
I like Guru AI the most; it’s been a great addition. I like that I can ask it for specific Guru cards and it directs me to them. The initial setup was super easy and user friendly.
About
What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Details
Year Founded
2013
Website
www.getguru.com