Gong
6,726 reviews
- 1 profiles
- 7 categories
Average star rating
4.7
#1 in 7 categories
Grid® leader
Serving customers since
2015
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Gong Reviews
UC
Verified User in Computer Software
Visual pipeline management and AI deal insights that save me from re-listening to calls
I love the live pipeline management because it lets me see my pipeline visually and update the Gong fields right there. I prefer tracking everything here compared to other tools, since the visual layout is so much better and easier to work with. I also use the AI assistant to answer questions I have about my deals while I’m gathering deal info; otherwise, I’d have to go back and re-listen to calls without it. The visual tracker is really helpful because I can quickly see all the dots at a glance.
RO
Ryan O.
Senior Business Analyst at MYOB (Public API and Partnerships)Useful call metrics and recaps, but transcripts can be off and other tools do it better
I like that Gong lets our business take in metrics and find areas we can improve on, whether that’s assessing the call or seeing customer satisfaction. I’ve also been able to use the meeting recaps that pull key moments from the call to follow up quickly with the customer. The activity timeline has seemed to give the team a real focus.
AJ
Ambani J.
Software EngineeringVery reliable conversation records with simple AI features
I like that it gives a very reliable record of conversations. The AI hasn’t failed me yet and it has simple features. Managers or reps frequently act on the conversation insights, and deal visibility improved somewhat.
About
What is Gong?
Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. The Gong Revenue AI Operating System captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions. Over 2,000 innovative companies like PayPal, Hubspot, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. With Gong, customers experience improved win rates, accurate forecasting,increased deal sizes, and accelerated employee ramp-times.
Details
Year Founded
2015
Website
www.gong.io