I like that all of our conversations with our clients and prospects are in one place. We can quickly analyze trends, find gaps in our deals, and see how our outbound messaging is working. I love the prompt-based emails that use previous conversations to help tailor our cross-sell messaging.

I absolutely love GONG. It's intuitive and easy to use, but what really stands out to me are its AI features and agents.

Gong brings a lot of work we were doing across separate tools under one hood. We had call recordings, transcripts, Notebook LM, spreadsheets, and engagement work happening in different places. Now the team can use Gong for call prep, follow-up recaps, deal boards, scorecards, flows, and account context without all the manual effort of stitching information together. It has also been easy to get useful workflows up and running. We built new business and expansion deal boards, automated lead follow-up flows, handoff briefs, scorecards, and forecasting boards during implementation. The visibility is a big upside. It is much easier to see whether reps are following up on leads and to coach from specific moments in calls instead of listening to full recordings. Compared with Chorus, Gong feels much more usable across the broader go-to-market organization, not just as a place where calls get recorded.