goDeskless
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A cloud platform that offers pre-built industry applications for smart devices, and transforms an ordinary smartphone into a powerful enterprise tool.
TrackHelp Pro by goDeskless is an AI-powered mobile application designed to enhance field service management by providing real-time capabilities that connect field agents, dispatchers, and managers. Tailored for the deskless workforce, it offers role-based process automation, ensuring that field teams remain informed, productive, and responsive to customer needs. By integrating intelligent scheduling, remote service solutions, and multi-channel communication, TrackHelp Pro streamlines operations and elevates customer satisfaction. Key Features and Functionality: - AI-Powered Intelligent Scheduling: Automatically assigns work orders to the most qualified field agents based on expertise, availability, and proximity, optimizing resource utilization. - Remote Service Resolution via Video Assist: Enables field agents to collaborate with customers remotely through video calls, reducing the need for on-site visits and expediting issue resolution. - Multi-Channel Communication: Facilitates seamless interaction between field agents, dispatchers, and customers through phone calls, text messages, and video chats, ensuring effective communication. - Real-Time Reporting and Analytics: Provides integrated field account surveys and dashboards, offering meaningful updates and insights without the need for manual processes. - Offline Capability: Allows field agents to capture information without internet connectivity, automatically synchronizing data with the CRM once reconnected, ensuring continuous productivity. - Comprehensive Work Order Management: Features calendar displays, geo-tracking, digital signatures, photo and video uploads, and work logs to streamline service processes. - Asset and Inventory Management: Offers an asset dashboard for tracking service history and managing inventory, crucial for industries with preventive maintenance requirements. Primary Value and Problem Solved: TrackHelp Pro addresses the challenges faced by field service organizations in managing and coordinating a mobile workforce. By automating scheduling, enhancing communication, and providing tools for remote service, it reduces operational inefficiencies and improves first-time fix rates. The platform's real-time data access and reporting capabilities empower field teams to make informed decisions, leading to faster service delivery and increased customer satisfaction. Ultimately, TrackHelp Pro transforms field service management by integrating advanced technology to meet the dynamic needs of modern service operations.
SnapHelp is a secure, web-based application designed to streamline communication between customers and service providers without the need for app downloads. It offers an engaging platform that enhances customer service interactions by providing real-time updates and facilitating efficient issue resolution. Key Features and Functionality: - Video Assist: Enables remote issue resolution through video collaboration, reducing the need for on-site visits. - Self-Service Appointment Booking: Allows customers to schedule and manage service appointments independently. - Multi-Channel Communication: Supports interactions via SMS, WhatsApp, and voice calls, ensuring seamless communication. - Real-Time Notifications: Keeps customers informed with timely updates on service requests and technician arrival times. - Geolocation Tracking: Provides visibility into technician locations and estimated arrival times, enhancing transparency. Primary Value and User Solutions: SnapHelp addresses common challenges in field service management by simplifying the ticket creation process, connecting all stakeholders through a unified experience, and leveraging AI-powered tools for efficient scheduling and remote issue resolution. This leads to increased first-call resolution rates, reduced operational costs, and improved customer satisfaction.
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What is goDeskless?
GoDeskless is a technology company that offers a platform designed to empower field service operations by enabling deskless workers with advanced digital tools. With a focus on improving productivity and communication, GoDeskless provides cloud-based solutions that facilitate seamless interactions between mobile workers and their organizations. Their platform delivers features like job scheduling, workflow automation, real-time data access, and on-site collaboration, tailored specifically for industries with dispersed workforces. By leveraging GoDeskless's solutions, companies can enhance operational efficiency, ensure better service delivery, and improve overall employee and customer satisfaction.
