Glider is a comprehensive payment communications platform designed to simplify and streamline bill payments for businesses. By integrating seamlessly into existing systems, Glider enhances operational efficiency and improves customer satisfaction by offering secure, flexible, and user-friendly payment solutions. The platform supports various payment methods, including credit and debit cards, digital wallets, and bank transfers, ensuring customers can pay using their preferred channels. With real-time reporting and analytics, businesses gain valuable insights into payment behaviors, enabling them to optimize their billing processes and increase the rate of successful collections.
Key Features and Functionality:
- Agent-Assisted Payments: Facilitate secure payments over phone and webchat, allowing agents to request and receive payments seamlessly.
- Automated Payment Reminders: Set up and run tailored payment campaigns to remind customers of due payments, reducing overdue bills.
- Self-Service Payments: Provide an AI-powered chatbot enabling customers to make payments 24/7 without human intervention.
- Save Payment Methods: Allow customers to securely save their preferred payment methods for future transactions, enhancing convenience and speed.
- Payment Plans: Offer flexible payment options with customizable dates, amounts, and frequencies to accommodate customer needs.
- In-Person Payments: Enhance the customer payment experience by accepting payments without traditional terminals, using QR codes and digital channels.
- Analytics & Insights: Access real-time reporting on user behaviors and payment patterns to inform business decisions.
- Integrations: The platform is payment gateway agnostic and can be integrated with various business systems, ensuring flexibility and scalability.
Primary Value and Solutions:
Glider addresses the critical need for businesses to offer secure and convenient bill payment options, which is essential for improving customer satisfaction and increasing the rate of payments collected. By automating payment-related communications and providing multiple payment channels, Glider reduces manual tasks, minimizes errors, and streamlines workflows. The platform's real-time insights and reporting tools help businesses identify payment trends, reduce overdue bills, and enhance overall financial performance. Additionally, Glider's flexible and secure payment solutions cater to various business areas, including contact centers, billing departments, and collections, making it a versatile tool for optimizing payment processes.
