Fulcro is a premier Customer Experience company in India, dedicated to redefining customer interactions and driving value throughout the entire customer journey. Serving as the "fulcrum" for exponential growth, Fulcro's comprehensive CX Service Map guides clients from initial discovery through interaction, preference, loyalty, and retention. With over 18 years in the industry, Fulcro has established itself as a leading digital agency, delivering impactful and award-winning digital solutions to India's largest and globally renowned clients.
Key Features and Functionality:
- Comprehensive CX Services: Offers a full spectrum of customer experience services, covering the entire customer journey from discovery to retention.
- Strategic Partnerships: Certified partnerships with leading enterprise platforms such as Adobe, Oracle, and Microsoft, ensuring expertise in delivering CX at scale.
- Digital Solutions: Provides services including e-commerce, digital media planning and buying, web design and development, social media marketing, content marketing, SEO, online reputation management , mobile applications, and user experience design.
- Advanced Technologies: Utilizes cutting-edge technologies like Adobe Experience Cloud, chatbots, and artificial intelligence to enhance customer engagement and operational efficiency.
Primary Value and Solutions:
Fulcro's primary value lies in its ability to transform customer experiences, leading to increased brand loyalty and business growth. By leveraging strategic partnerships and advanced technologies, Fulcro addresses the challenges of engaging modern consumers across multiple touchpoints. Their comprehensive services enable businesses to create cohesive and personalized customer journeys, resulting in improved customer satisfaction and retention. With a proven track record of delivering award-winning digital solutions, Fulcro empowers clients to achieve their business objectives through innovative and effective customer experience strategies.
