The Fuel Cycle platform is easy to use, includes everything that our community needs, and has an amazing customer support team (shout out to Johnny, Eric, Janet, and Elana!). I've only been using Fuel Cycle for 3 weeks and thanks to the customer success team I've been able to setup activities, email campaigns, surveys, polls, on-board new members, and run 2 focus groups. The customer success team was incredibly helpful whenever I had questions or ran into any issues. I know that whenever I reach out that I'll get a comprehensive response within just a few hours, if not sooner! The Fuel Cycle platform is great for fielding member polls and surveys. While we're just getting started, we know that the platform will be able to accommodate bigger research projects. I especially love that almost every type of tool that we'd need to use is located within the website. I can easily respond to member questions and publish activities/discussions for our members. I was surprised to hear that we could connect SurveyGizmo, host focus groups, and even run eye tracking studies all within the platform. The customer success team is quick to relay any feature requests over to their product dev team.

FC is helpful in managing our community panel in their platform. I love how easy it is to use and it makes managing our panel very easy. Our client managers are super responsive and are always ready to help out with any activity that I would like to launch. They are also knowledgeable and always providing helpful feedback to make sure that we have a healthy panel. The upside is that everything is in one platform and I can also program our suveys using Qualtrics which is a very cool feature.

We've been using the FC community platform for nearly two years and I must say, there have been many improvements per our suggestions that have made it a much better user experience for both us as administrators and for our community members.