Freshworks
8,749 reviews
- 17 profiles
- 55 categories
Average star rating
4.5
Serving customers since
2010
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Freshworks Reviews
G
Verified User
Effortless ITIL Compliance and Ticketing Management
I really like the traceability of tickets in Freshservice, being able to see everything that has happened in one place. It's very aligned to ITIL, which is great because it's straightforward to implement ITIL in a business that hasn't had it before and ensuring best practices are followed. I also appreciate being able to set custom rules and logic for ticket flows. The setup was super easy, with familiar navigation and process, so no new training was required.
SC
Shubham C.
Moglix | Guru Gobind Singh IP UniversityUser-Friendly No-Code Automation with Helpful API Integrations and Reporting
It has a user-friendly interface, and I can build automation workflows without writing any code—just by dragging and dropping. On top of that, I’m able to integrate my API, which makes my work much easier. I can also create a variety of reports through the report section, which is really helpful.
MW
Michael W.
Efficient Help Desk Solution with Quick Setup
I like the flexibility and customizability of Freshservice. The software helps with documenting issues or common questions so we can create solution articles and track SLAs. Setup was quick and easy; it took about 14 days to get it fully functional, including all of our customizations that we wanted.
About
What is Freshworks?
Freshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. Nearly 75,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit freshworks.com