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Freshworks

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8,747 reviews
  • 17 profiles
  • 55 categories
Average star rating
4.5
Serving customers since
2010
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6192
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Freshworks Reviews

Review Filters
Profile Name
Star Rating
6192
2162
238
76
84
Gabby B.
GB
Gabby B.
08/11/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Easy Ticket Requests and Handy Canned Notes in Freshdesk

It’s easy to use for creating ticket requests, and I can add canned notes to Freshdesk as well.
Verified User in Furniture
UF
Verified User in Furniture
08/11/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

User-Friendly and Easy to Navigate

It is user friendly and easy to navigate
J Raghu V.
JV
J Raghu V.
--
08/11/2026
Validated Reviewer
Verified Current User
Review source: Organic

Freshservice Simplifies Support with Easy Ticketing and Time-Saving Automation,

What I like most about Freshservice is how simple and organized it makes day-to-day support work. The interface is easy to navigate, ticket tracking is straightforward, and the automation features save a lot of time by cutting down on manual follow-ups. I also find the self-service portal and knowledge base especially helpful, since they allow users to resolve common issues on their own and improve the overall support experience.

About

Contact

Phone:
+1 (866) 832-3090
HQ Location:
San Mateo, CA

Social

@FreshworksInc

What is Freshworks?

Freshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. Nearly 75,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit freshworks.com

Details

Year Founded
2010
Ownership
NASDAQ: FRSH