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Freshworks

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8,752 reviews
  • 17 profiles
  • 55 categories
Average star rating
4.5
Serving customers since
2010
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Freshworks Reviews

Review Filters
Profile Name
Star Rating
6192
2162
238
76
84
Andrea M.
AM
Andrea M.
Senior Software Compliance Developer | DSGVO, BSI IT-Grundschutz & German Program Development Audit Specialist
07/03/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Practical German Dev CRM Held Back By Compliance & Integration Limitations

Its single source of truth for client contacts and project pipelines eliminated our messy spreadsheet-based tracking. Custom tagging lets me flag records holding personal data to trace DSGVO processing quickly during audits, and permanent activity logs meet BSI IT-Grundschutz retention rules. Split team access also restricts broad developer exposure to sensitive customer PII.
Priyal S.
PS
Priyal S.
06/29/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Freshdesk — Excellent UI and Lowest Total Cost of Ownership

UI is really good. Least TCO compared to other softwares in the market
Verified User in Computer Software
UC
Verified User in Computer Software
06/25/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Simple, Smooth UI with All the Features We Need

The UI is simple and smooth, and it includes all the features I need. The performance is the best, with minimal downtime, and it is also affordable.

About

Contact

Phone:
+1 (866) 832-3090
HQ Location:
San Mateo, CA

Social

@FreshworksInc

What is Freshworks?

Freshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. Nearly 75,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit freshworks.com

Details

Year Founded
2010
Ownership
NASDAQ: FRSH