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Freshworks

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8,749 reviews
  • 17 profiles
  • 55 categories
Average star rating
4.5
Serving customers since
2010
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6192
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Freshworks Reviews

Review Filters
Profile Name
Star Rating
6192
2162
238
76
84
Niña Ashley Mae G.
NG
Niña Ashley Mae G.
07/15/2026
Validated Reviewer
Review source: Organic

Effortless IT Support with Intuitive UI

I like Freshservice because it is very easy to use and the ticketing system is very straightforward, which means there's no learning curve for my team. The user interface makes it simple for us to get started without extensive training and reduces confusion, ensuring that no request gets overlooked. Setting it up was really easy for us, which I really appreciated.
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
07/10/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

"Keeps IT organized without the headache"

Freshservice keeps IT sane: a clean UI, solid automation, and asset info right inside every ticket. The self-service portal actually gets used, and reporting is painless. It’s not perfect, but it genuinely makes my day easier.
Ralph D.
RD
Ralph D.
07/09/2026
Validated Reviewer
Review source: Thank You page

User-Friendly UI, But Lacks an All-in-One Ticketing and CRM Experience

Its UI and UX are very user-friendly and intuitive, making the overall experience easy to navigate.

About

Contact

Phone:
+1 (866) 832-3090
HQ Location:
San Mateo, CA

Social

@FreshworksInc

What is Freshworks?

Freshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. Nearly 75,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit freshworks.com

Details

Year Founded
2010
Ownership
NASDAQ: FRSH