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Freshworks

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8,741 reviews
  • 17 profiles
  • 55 categories
Average star rating
4.5
Serving customers since
2010
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Freshworks Reviews

Review Filters
Profile Name
Star Rating
6184
2161
238
76
84
AN
Akshith N.
08/03/2026
Validated Reviewer
Review source: Organic

Easy-to-Use ITSM Ticketing with a Modern UI and Smooth Onboarding

The ITSM capabilities and ticketing process are very easy to use, and the UI feels modern. Pricing is decent, and onboarding was quick and straightforward.
Jeni J.
JJ
Jeni J.
Software Dev , Ai Agents Builder
08/02/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Streamlined CRM, Needs Better Customization

I like Freshsales's clean and easy-to-use interface. The lead management and sales pipeline features make tracking deals simple and efficient. Its email tracking and automation tools help save time and improve customer follow-ups. The built-in reporting and analytics features are very useful for monitoring sales performance. I also appreciate how the lead management feature keeps customer information organized and accessible. Sales pipeline tracking gives a clear view of deal stages, improving planning and follow-ups.
William G.
WG
William G.
07/31/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Highly Customizable and Easy to Personalize

Highly customizable. I can configure and personalize almost everything.

About

Contact

Phone:
+1 (866) 832-3090
HQ Location:
San Mateo, CA

Social

@FreshworksInc

What is Freshworks?

Freshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. Nearly 75,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit freshworks.com

Details

Year Founded
2010
Ownership
NASDAQ: FRSH