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Freshworks

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8,752 reviews
  • 17 profiles
  • 55 categories
Average star rating
4.5
Serving customers since
2010
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Freshworks Reviews

Review Filters
Profile Name
Star Rating
6192
2162
238
76
85
Alex L.
AL
Alex L.
Coordenador de Service Desk na UNINTER
07/28/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Easy to Use, Powerful Customization and Automation

It is very easy to use, and the customization and automation features greatly assist with daily tasks. The reporting tools also feature a great, intuitive interface for generating key metrics.
Saiyam S.
SS
Saiyam S.
ACCA Affiliate | Taxation (Self Assessment, MTD on Income Tax & CGT) | Bookkeeping & Financial Reporting | Founder - Deep Thinkers | M.Com
07/28/2026
Validated Reviewer
Review source: Organic

Freshdesk’s Clean, Easy Interface Makes Ticket Management a Breeze

What I like most about Freshdesk is how easy it is to use. The interface is clean, so it doesn't take much time to find what you're looking for. Managing tickets, tracking conversations, and collaborating with the team feels straightforward, which helps save time during a busy day.
Dr Lokesh K.
DK
Dr Lokesh K.
Salesforce Project Manager | Looking for Opportunity, Immediate Joiner | PSPO, SAFe Agilist, PSM, PMP | Securing & Scaling FinTech, Travel, Healthcare & E-commerce Platforms | End to End Development to Delivery
07/28/2026
Validated Reviewer
Review source: G2 invite on behalf of seller

got 2 assignments via freshdesk

its good for part time assignments give extra earning

About

Contact

Phone:
+1 (866) 832-3090
HQ Location:
San Mateo, CA

Social

@FreshworksInc

What is Freshworks?

Freshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. Nearly 75,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit freshworks.com

Details

Year Founded
2010
Ownership
NASDAQ: FRSH