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Freshworks

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8,752 reviews
  • 17 profiles
  • 55 categories
Average star rating
4.5
Serving customers since
2010
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6192
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Freshworks Reviews

Review Filters
Profile Name
Star Rating
6192
2162
238
76
85
Steve S.
SS
Steve S.
IT Leader | Systems Administrator | Microsoft 365, Security & Healthcare Technology | 25+ Years Experience
08/12/2026
Validated Reviewer
Verified Current User
Review source: Organic

A Good ITSM Product Undermined by Incompetent Billing and Account Management

Freshservice itself is a capable, generally well-designed IT service management platform. I particularly liked the clean interface, straightforward ticket management, and ability to create a structured self-service portal instead of relying on email and informal support requests. The core product was never my problem. My experience with Freshworks' billing and account management is what ultimately overshadowed the software.
Gabby B.
GB
Gabby B.
08/11/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Easy Ticket Requests and Handy Canned Notes in Freshdesk

It’s easy to use for creating ticket requests, and I can add canned notes to Freshdesk as well.
Verified User in Furniture
UF
Verified User in Furniture
08/11/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

User-Friendly and Easy to Navigate

It is user friendly and easy to navigate

About

Contact

Phone:
+1 (866) 832-3090
HQ Location:
San Mateo, CA

Social

@FreshworksInc

What is Freshworks?

Freshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. Nearly 75,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit freshworks.com

Details

Year Founded
2010
Ownership
NASDAQ: FRSH