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Freshworks

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8,753 reviews
  • 17 profiles
  • 55 categories
Average star rating
4.5
Serving customers since
2010
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Freshworks Reviews

Review Filters
Profile Name
Star Rating
6193
2162
238
76
85
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
07/10/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

"Keeps IT organized without the headache"

Freshservice keeps IT sane: a clean UI, solid automation, and asset info right inside every ticket. The self-service portal actually gets used, and reporting is painless. It’s not perfect, but it genuinely makes my day easier.
Ralph D.
RD
Ralph D.
07/09/2026
Validated Reviewer
Review source: Thank You page

User-Friendly UI, But Lacks an All-in-One Ticketing and CRM Experience

Its UI and UX are very user-friendly and intuitive, making the overall experience easy to navigate.
Andrea M.
AM
Andrea M.
Senior Software Compliance Developer | DSGVO, BSI IT-Grundschutz & German Program Development Audit Specialist
07/03/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Practical German Dev CRM Held Back By Compliance & Integration Limitations

Its single source of truth for client contacts and project pipelines eliminated our messy spreadsheet-based tracking. Custom tagging lets me flag records holding personal data to trace DSGVO processing quickly during audits, and permanent activity logs meet BSI IT-Grundschutz retention rules. Split team access also restricts broad developer exposure to sensitive customer PII.

About

Contact

Phone:
+1 (866) 832-3090
HQ Location:
San Mateo, CA

Social

@FreshworksInc

What is Freshworks?

Freshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. Nearly 75,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit freshworks.com

Details

Year Founded
2010
Ownership
NASDAQ: FRSH