What I like best is that I am able to manage customers' details all in one place, it is very much organized and very much user friendly. The software undergoes regular updates which means that as the developers see anything that needs updates no need to worry because trust me they will get it done.

As an Affiliate Manager, i was constantly being requested to change our Affiliate back end, and since switching to Fortifi, my life has become 10X easier - Information from an Advertiser perspective as well as from the affiliates end is fantastic. 10/10 on the support front also.

Before we were using Fortifi, we were trying to track support emails and issues raised with Excel sheets and internal communication methods, which became unmanageable and ineffective. Having tickets automatically created in Fortifi when somebody contacts our support email address now means that everything is easily recorded and tracked, with none of our clients ever accidentally not being replied to. The use of ‘canned responses’ for typical resolutions and checks that we can provide our clients also means that our support staff can contact and resolve our client’s issues much more efficiently. By using Fortifi, we have been able to further enhance our support service and maintain excellent feedback from our clients. The Knowledge Base has become a stand out feature of our business and is loved by our growing amount of users around the globe. We are able to easily create sections and articles with a mix of text, image and video content that has enhanced our user’s learning journey and increased the speed at which they are able to fully utilise everything our products have to offer. As our products regularly evolve, being able to update our existing content and add more has meant that our Knowledge Base has increased in size. The search tool in the Knowledge Base really comes into power by quickly taking our users to the content they need, but importantly, guiding them to the related content that they didn’t realise they needed until the Knowledge Base told them!