exccon AG is a premier ServiceNow partner, established in 2009, dedicated to optimizing business processes through tailored ServiceNow solutions. With headquarters in Munich and additional offices in Frankfurt am Main and the Weser-Ems region, exccon AG offers comprehensive services encompassing design, implementation, training, and ongoing support. Their team of seasoned consultants specializes in key areas such as IT Operations Management (ITOM, Business Continuity Management (BCM, IT Service Management (ITSM, and Integrated Risk Management (IRM. By leveraging innovative technologies, including Generative AI, exccon AG ensures that clients achieve efficient, reliable, and future-proof digital transformations.
Key Features and Functionality:
- IT Operations Management (ITOM: Expertise in modeling and implementing ITOM strategies to manage large infrastructures, including private, public, and hybrid clouds.
- Business Continuity Management (BCM: Automation of cross-departmental workflows to enhance customer experiences and ensure operational resilience.
- IT Service Management (ITSM: Optimization of ITSM processes through ServiceNow implementation, supported by tailored training programs.
- Integrated Risk Management (IRM: Translation of regulatory requirements into transparent, consistent, and auditable processes supported by ServiceNow.
- Creator Workflows: Assistance in developing custom workflows using ServiceNow's no-code and low-code features to meet unique business needs.
- Managed Services: Provision of flexible, modular managed services, including advisory, development, incident management, monitoring, and release management, tailored to specific client requirements.
- Generative AI: Evaluation and implementation of Generative AI applications to enhance business processes and decision-making.
Primary Value and Solutions Provided:
exccon AG delivers pragmatic and efficient ServiceNow solutions that address the unique challenges of each client. By combining technological expertise with process-oriented consulting, they enable businesses to automate, optimize, and digitize their operations. This approach leads to increased efficiency, improved collaboration, and a robust foundation for digital transformation. Their commitment to understanding client needs ensures the delivery of solutions that not only meet current requirements but also support future growth and adaptability.
