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Exalate

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77 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.7
Serving customers since
2011

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Star Rating

59
18
0
0
0

Exalate Reviews

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Profile Name
Star Rating
59
18
0
0
0
BS
Bing S.
06/09/2022
Validated Reviewer
Review source: Organic

mixed feelings about it

Synchronized data is more friendly, official support is more timely
Michele P.
MP
Michele P.
I'm here to save the day!
05/30/2022
Validated Reviewer
Verified Current User
Review source: Organic

Works pretty good

It really helps to cut down on repetitive work by automatically creating the Jira ticket from Zendesk. We have Exalate in our Zendesk support ticketing and use it with Jira.
Dusan V.
DV
Dusan V.
05/17/2022
Validated Reviewer
Verified Current User
Review source: Organic

It requires a little bit of TLC but works as expected

The visual interface, although new is a good way to go. Easy to configure. There are bugs that I reported but once that is fixed, the product will be complete. It did take some time to polish all bugs, but after that was done, it didn't require us to monitor anymore. I strongly suggest you opt-in for professional services if you have time constraints. Sales and support are excellent.

About

Contact

HQ Location:
Antwerpen, Vlaanderen

Social

@exalatetool

What is Exalate?

Exalate is a software company headquartered in Antwerp, Belgium, with a global presence and operational hubs in India, Costa Rica, and Spain. Founded in 2011, the company builds Exalate, a bi-directional integration solution designed to support collaboration across tools, teams, and company boundaries. Exalate connects a wide range of work management and ITSM platforms, including Jira, ServiceNow, Azure DevOps, Salesforce, Zendesk, Freshdesk, Freshservice, Asana, and others, while allowing each side to retain control over data, configuration, and ways of working. Exalate is known for its strong presence in the Atlassian ecosystem, with its Jira connector ranking among the best-selling apps on the Atlassian Marketplace. The product is used by mid-market and enterprise organizations across industries such as software, IT services, manufacturing, finance, and regulated environments. The company works with a global partner network of 200+ partners, providing localized expertise, implementation support, and regional presence across key markets. Exalate is commonly used in vendor–customer collaboration, managed services, mergers and acquisitions, and multi-system operational setups. Exalate places a strong emphasis on engineering quality, long-term reliability, and safe change management. The company is ISO 27001 certified and has been in continuous production use for over a decade. Exalate has also been recognized for its growth, ranking among the top 50 fastest-growing software companies in the Benelux region for three consecutive years.

Details

Year Founded
2011
Website
exalate.com