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Exalate

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77 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.7
Serving customers since
2011

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Star Rating

59
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Exalate Reviews

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59
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AM
Andrea M.
02/27/2026
Validated Reviewer
Verified Current User
Review source: Organic

A long-term partner for our Jira–Salesforce integration

What we like most about Exalate is its flexibility. The scripting engine allows us to fully control how Jira and Salesforce communicate, even in complex scenarios. It doesn’t feel like a “rigid connector”, it adapts to our processes instead of forcing us to adapt to it. We also really appreciate its reliability over the years and the quality of the support team, which has always been responsive and knowledgeable when we needed help.
Verified User in Outsourcing/Offshoring
UO
Verified User in Outsourcing/Offshoring
02/25/2026
Validated Reviewer
Verified Current User
Review source: G2 invite

Real-time bidirectional Jira–ServiceNow integration for ITSM incident escalation

We use Exalate to integrate Jira and ServiceNow ITSM for incident escalation between our support and engineering teams. The biggest advantage is that we get full control over what we want to share: fields, comments, attachments, etc. From an ITSM perspective, this is important since we want to keep ServiceNow as our system of record for incidents, while Jira manages development work. We also added conditional logic like: mapping ServiceNow assignment groups to Jira components, and synchronizing work notes differently from public comments. This was easy with Exalate's scripting capability.
Brenda  T.
BT
Brenda T.
11/07/2025
Validated Reviewer
Review source: Organic

Seamless Zendesk-Jira Integration for Effortless Ticket Creation

I like the most in the quick relation between Zendesk and Jira for creating tickets that needs support from the engineering team.

About

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HQ Location:
Antwerpen, Vlaanderen

Social

@exalatetool

What is Exalate?

Exalate is a software company headquartered in Antwerp, Belgium, with a global presence and operational hubs in India, Costa Rica, and Spain. Founded in 2011, the company builds Exalate, a bi-directional integration solution designed to support collaboration across tools, teams, and company boundaries. Exalate connects a wide range of work management and ITSM platforms, including Jira, ServiceNow, Azure DevOps, Salesforce, Zendesk, Freshdesk, Freshservice, Asana, and others, while allowing each side to retain control over data, configuration, and ways of working. Exalate is known for its strong presence in the Atlassian ecosystem, with its Jira connector ranking among the best-selling apps on the Atlassian Marketplace. The product is used by mid-market and enterprise organizations across industries such as software, IT services, manufacturing, finance, and regulated environments. The company works with a global partner network of 200+ partners, providing localized expertise, implementation support, and regional presence across key markets. Exalate is commonly used in vendor–customer collaboration, managed services, mergers and acquisitions, and multi-system operational setups. Exalate places a strong emphasis on engineering quality, long-term reliability, and safe change management. The company is ISO 27001 certified and has been in continuous production use for over a decade. Exalate has also been recognized for its growth, ranking among the top 50 fastest-growing software companies in the Benelux region for three consecutive years.

Details

Year Founded
2011
Website
exalate.com