EOV6 — Call Center Chat Connect
EOV6 helps call centers reduce average handling time (AHT) and improve first-call resolution by eliminating one of the most common sources of friction on phone calls: misheard customer details.
When names, email addresses, reference numbers, or privacy acknowledgements are difficult to capture verbally, agents can issue a simple six-digit code and direct the caller to a temporary web chat. The agent and caller share the same live session, allowing critical details to be typed instead of spelled out over the phone.
Sessions are designed to be ephemeral. Messages and files are visible only during the active session and are automatically deleted when the session ends. EOV6 is not a CRM and is not intended for long-term storage of personal information.
Organizations can control privacy statements, acknowledgements, and upload permissions at the org level, ensuring the correct wording and policies are applied consistently without relying on agent scripts or memory.
EOV6 is browser-based, requires no installation for callers, and is designed to integrate cleanly into existing call center workflows without replacing existing systems.
Common use cases include:
Reducing time spent spelling names, emails, and reference numbers
Improving accuracy when handling accents, poor line quality, or complex spelling
Capturing privacy acknowledgements consistently during calls
Supporting compliance-sensitive environments without adding data retention risk
