Elythea

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Elythea is an AI-driven platform designed to enhance member engagement for Managed Care Organizations (MCOs) by automating outbound communications through voice calls and SMS. By leveraging advanced machine learning models, Elythea enables MCOs to reach thousands of members within minutes, facilitating proactive interventions and improving health outcomes. Key Features and Functionality: - AI-Driven Outreach: Utilizes voice AI and SMS to conduct scalable, human-like conversations with members, ensuring effective communication without the need for deep system integration. - Customizable Campaigns: Offers tailored conversation scripts and workflows to address specific needs such as Health Risk Assessments (HRAs), quality gap reminders, pharmacy outreach, and care management scheduling. - Multilingual Support: Engages members in over 20 languages, ensuring inclusivity and accessibility across diverse populations. - Low-Lift Implementation: Requires only a member list to initiate campaigns, eliminating the need for complex integrations or additional platforms. - Real-Time Data Reporting: Provides accurate, real-time data on member interactions, enabling timely decision-making and performance monitoring. Primary Value and Solutions Provided: Elythea addresses the challenge of efficiently engaging large member populations by automating outbound communications, thereby reducing the reliance on traditional call centers. This automation leads to increased member engagement rates, timely interventions, and improved health outcomes. For instance, Elythea's AI models have demonstrated a 6.7x higher engagement rate in prenatal and postpartum appointments compared to human care managers, and a 94% reduction in ICU admissions for patients utilizing Elythea's services. By streamlining outreach processes and providing scalable solutions, Elythea empowers MCOs to enhance care delivery, close quality gaps, and achieve better health outcomes for their members.