eHound

1 review

eHound is a specialized technology platform that provides comprehensive location-based services, enabling businesses to manage and deliver their location information effectively across multiple digital channels. With over a decade of experience, eHound offers solutions such as store locators, call center locators, and advanced analytics tools, all designed to enhance customer engagement and optimize operational efficiency. By integrating seamlessly with various platforms, including websites, mobile applications, and call centers, eHound ensures that customers can easily find and connect with business locations, thereby increasing foot traffic and sales. Key Features and Functionality: - Store Locators: Customizable locators for stores, ATMs, branches, and stockists, compatible with desktop and mobile devices. - Call Center Locator: Integration with IP-telephony to connect customers to the nearest location via call centers, with options for SMS notifications. - Analytics: Real-time reporting tools that capture and extract business intelligence from customer search activities. - SMS Messaging: Allows customers to receive location details via text messages, enhancing accessibility. - Auto Locate – GPS: Utilizes smartphone GPS to help customers find the nearest business location effortlessly. Primary Value and Solutions Provided: eHound addresses the challenge of managing and disseminating location information across various channels by offering a centralized platform that ensures consistency and accuracy. This leads to improved customer satisfaction, increased foot traffic, and enhanced sales. The platform's analytics capabilities provide valuable insights into customer behavior, enabling businesses to make informed decisions and optimize their distribution networks. By ensuring that location data is easily accessible and up-to-date, eHound helps businesses maximize conversion opportunities and strengthen their market presence.