This tool helps my team understand how well are we doing our jobs with the calls and with our case resolution program. "Streams" help us a lot to analyze information from our conversations.

I appreciate how Echo AI simplifies complex data analysis and decision-making processes with its user-friendly interface and robust AI-powered features. The ability to automate data insights, generate detailed reports, and perform predictive analytics without extensive manual effort significantly improves productivity. Its integration with various data sources and real-time analytics capabilities are especially valuable for making informed, data-driven decisions.

EchoAI has been a valuable partner to us - first helping us with better understanding how our team members were doing and then helping us understand the top drivers of call volume for our business. We've worked with a great group over there that have gotten to know our business and have offered up solutions that make the most of their technology. They have been very receptive to feedback and suggestions and are quick to pivot when needed. For example, we wished for additional data on a dashboard they provide and within a day, they had made the change for us.