DeskPine

0 reviews

DeskPine is a customer support platform for email support teams that brings a shared inbox, knowledge base, customer portal and reporting into one workspace. Teams connect Gmail or Outlook in one click (or any SMTP/IMAP mailbox) and work every conversation together with assignments, tags, statuses, SLAs and office hours, internal notes, saved replies, macros and live collision detection. Workflows, round-robin assignment and auto-tagging route conversations automatically, and built-in AI drafts replies from the full thread and summarizes long tickets. An agent always reviews before anything is sent. DeskPine also includes a multi-language help center with article feedback, a branded self-service portal where customers track and reply to their requests, CSAT ratings, and dashboards for volume and response times with CSV export and scheduled email reports. Roles and permissions, two-factor authentication, audit logs, a REST API and webhooks are built in, and guided, resumable imports bring over conversations, customers and saved replies from Help Scout, Zendesk, mbox or CSV. Pricing is a flat $9.99 per agent per month with every feature included; light (read-only) agents are free, and every workspace starts with a 14-day free trial with no credit card required.