---
title: DeskPine Reviews
meta_title: 'DeskPine Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how DeskPine works for a business like yours.
date_modified: '2026-09-25'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---


# DeskPine Reviews
**Vendor:** DeskPine  
**Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)
## About DeskPine
DeskPine is a customer support platform for email support teams that brings a shared inbox, knowledge base, customer portal and reporting into one workspace. Teams connect Gmail or Outlook in one click (or any SMTP/IMAP mailbox) and work every conversation together with assignments, tags, statuses, SLAs and office hours, internal notes, saved replies, macros and live collision detection. Workflows, round-robin assignment and auto-tagging route conversations automatically, and built-in AI drafts replies from the full thread and summarizes long tickets. An agent always reviews before anything is sent. DeskPine also includes a multi-language help center with article feedback, a branded self-service portal where customers track and reply to their requests, CSAT ratings, and dashboards for volume and response times with CSV export and scheduled email reports. Roles and permissions, two-factor authentication, audit logs, a REST API and webhooks are built in, and guided, resumable imports bring over conversations, customers and saved replies from Help Scout, Zendesk, mbox or CSV. Pricing is a flat $9.99 per agent per month with every feature included; light (read-only) agents are free, and every workspace starts with a 14-day free trial with no credit card required.






- [View DeskPine pricing details and edition comparison](https://www.g2.com/products/deskpine/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-27+12%3A29%3A11+-0500&secure%5Bsession_id%5D=db9ad5e7-70ca-4aa1-aba6-4928fdcc3a3d&secure%5Btoken%5D=15f83952dfe26b9c35a61ec28d655fd96cb8455c4fbcda2742a05669b6f36afe&format=llm_user)

## DeskPine Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Content Management
- AI Copilot
- File Transfer
- Status Tracking
- Real-Time Notifications
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Productivity Tools**
- Notes
- Internal Discussion
- Assignments and Tasks
- Workflows
- Templates
- Integrations
- Tagging System

**Analytics**
- Trends
- Performance Tracking
- Email Tracking

**Agentic AI - Shared Inbox**
- Autonomous Task Execution
- Decision Making

## Top DeskPine Alternatives
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,721 reviews)
  - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,750 reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,694 reviews)