Curo Teknika

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Curo Teknika is a leading IT-BPO company dedicated to simplifying business operations through comprehensive IT support and business process management services. As a subsidiary of ePLDT, Curo Teknika leverages a robust combination of skilled personnel, streamlined processes, and advanced technology to address the evolving needs of diverse industries. The company's name derives from "Curo," the Latin word for "manage" or "care," and "Teknika," a Slavic term for "technology," reflecting its commitment to managing and caring for clients' technological requirements. Key Features and Functionality: - Managed IT Support Services: Offering both dedicated and shared service delivery models, Curo Teknika provides helpdesk and desktop support to ensure consistent availability and optimized processes for clients. - Business Process Management: The company specializes in outsourcing contact center requirements, enabling significant cost reduction, operational efficiency, and enhanced customer experience through prompt and accommodating client interactions. - Staff Augmentation: Curo Teknika offers flexible staffing solutions, supplying skilled candidates for various technical roles, including PC support, systems engineering, network administration, and security administration. - Professional Services: The company provides one-time services such as preventive maintenance, asset tagging and inventory, exchange server implementation, IT process mapping, and OS migration to ensure smooth business operations. Primary Value and Solutions Provided: Curo Teknika's primary value lies in its ability to simplify complex business processes, allowing organizations to focus on delivering consistent and efficient customer experiences. By aligning its service delivery framework with the latest Information Technology Infrastructure Library (ITIL standards, the company ensures that its people, processes, and expertise meet the specific needs of each business. This collaborative approach enables faster and more straightforward operations, empowering businesses to thrive in a global, customer-driven economy.