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CSG

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55 reviews
  • 10 profiles
  • 16 categories
Average star rating
4.5
Serving customers since
1994
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42
10
2
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1

CSG Reviews

Review Filters
Profile Name
Star Rating
42
10
2
0
1
Verified User in Government Administration
EG
Verified User in Government Administration
01/07/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Empowering, Efficient IVR Solutions with Multilingual Access

CSG’s IVR solutions have created access for our program participants and enabled customer engagement and operational efficiency. The inbound voice capabilities quickly route customers to the right agents or self-service options, reducing resolution times, and offering a secure, user-friendly experience. The DTMF options make sure that all participants can interact in a manner in which they are comfortable. The experience is available in multiple languages, increasing access to a diverse population.
TP
Thomas P.
01/07/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Effortless Setup and Reporting Make This a Standout Choice

Ease of configuration, use and reporting capabilities
Verified User
G
Verified User
01/06/2026
Validated Reviewer
Review source: Organic

Effortless Call Routing with CSG Xponent

I like that CSG Xponent is easy to use and self-serving. I appreciate the reporting tools and analytics, as they add great value.

About

Contact

HQ Location:
Greenwood Village, CO

Social

@csg_i

What is CSG?

CSG is a multinational corporation known for providing business support solutions that help companies improve customer interactions, manage revenue, and drive profitability. Their portfolio includes billing and revenue management, customer experience, and digital monetization solutions tailored to the needs of various industries including telecommunications, media, entertainment, and technology. CSG's innovative solutions are designed to support the launch and monetization of new services, streamline operations, and enhance customer engagement through a variety of platforms and services. With their website at https://www.csgi.com/, CSG showcases their expertise in transforming client interactions into profitable relationships by leveraging advanced technologies and extensive industry experience.

Details

Year Founded
1994
Ownership
CSGS
Website
www.csgi.com