Consdata S.A. is a modern and agile software company specializing in developing innovative solutions for banks, financial institutions, and government organizations. With over a decade of experience, Consdata has established itself as a leader in digital transformation, particularly within the banking sector. Their flagship product, the eximee™ Platform, is a pioneering middleware designed to enhance customer interaction, conversion, and retention across various financial industry verticals.
Key Features and Functionality:
- Digital Onboarding: Streamlines the customer acquisition process by providing ergonomic, aesthetically pleasing, and clear application forms tailored for various channels, ensuring a positive first impression and reducing application abandonment rates.
- Omnichannel Sales Frontend: Enables banks to publish dynamic sales applications consistently across all channels, including e-banking, mobile banking, call centers, and in-branch consultants, ensuring a seamless customer experience.
- Corporate and SME Banking Solutions: Offers electronic banking platforms for corporate clients, emphasizing security, usability, and integration with bank backends. Features include complex security measures, flexible access management, and advanced reporting systems.
- Self-Service Portals: Provides customers with tools to independently handle various banking issues online, such as submitting post-sales orders, ordering certificates, making complaints, and accessing technical assistance, thereby enhancing customer satisfaction and operational efficiency.
- Integrated Communication Tools: Facilitates efficient communication between customers and bank employees through dedicated solutions in e-banking and mobile banking, including audio and video communication via web browsers combined with screen-sharing functions.
Primary Value and Solutions Provided:
Consdata S.A. addresses the critical need for digital transformation in the banking sector by offering solutions that enhance customer experience, streamline operations, and increase revenue. By implementing Consdata's products, banks can achieve:
- Increased Customer Acquisition and Retention: Through user-friendly digital onboarding processes and omnichannel sales strategies, banks can attract and retain a broader customer base.
- Operational Efficiency: Self-service portals and integrated communication tools reduce the workload on bank staff, allowing for more efficient handling of customer inquiries and transactions.
- Enhanced Security and Compliance: Advanced security features and compliance with legal requirements ensure that both the bank and its customers are protected in all digital interactions.
By leveraging Consdata's expertise and innovative solutions, financial institutions can navigate the challenges of digital transformation, offering their customers a seamless and secure banking experience.
