Connect Seven Solution Sdn Bhd is a Malaysian-based software company specializing in delivering innovative and customized enterprise and telecommunications software solutions. Established in 2010 as an Australian-Sino-Malaysian joint venture with MSC status, the company focuses on empowering small and medium-sized enterprises by providing tailored, cost-effective technology solutions that streamline operations and enhance business efficiency.
Key Features and Functionality:
- Enterprise Resource Planning : Comprehensive modules covering inventory, human resources, purchasing, sales, finance, accounts, manufacturing, and production management, with integration capabilities for popular third-party applications.
- Customer Relationship Management : Features include customer care, helpdesk, sales tracking, lead management, omnichannel communication, ticketing, and social media integration, designed to enhance customer engagement and sales processes.
- Call Centre Solutions: Optimized for small to mid-sized call centers, these solutions seamlessly integrate with CRM, ERP, or other systems to meet specific client requirements, improving communication and operational efficiency.
- IT Consulting and Systems Integration: Expert guidance in technology strategy, digital transformation, cybersecurity, and cloud computing, along with seamless integration of existing systems with new technology solutions to enhance efficiency and productivity.
- Cloud Computing Services: Assistance in selecting and implementing cloud computing requirements, ensuring a smooth transition to cloud-based operations.
- Support Services: Comprehensive support with guaranteed Service Level Agreements , providing quick and reliable assistance to ensure clients' IT systems operate smoothly and efficiently.
Primary Value and Solutions Provided:
Connect Seven Solution addresses the unique challenges faced by SMEs by offering customized, user-friendly, and process-driven applications that are both affordable and effective. By integrating advanced technology solutions such as ERP, CRM, and call center systems, the company enables businesses to optimize their operations, improve customer relationships, and maintain a competitive edge in their respective industries. Their commitment to exceptional customer service and technical expertise ensures that clients receive tailored solutions that align with their specific business goals, facilitating growth and success in a rapidly evolving market.
