Comtrust Sp. Z O.O.

0 reviews

Comtrust Sp. z o.o. is a consulting and IT company specializing in Customer Relationship Management , Customer Experience , Contact Center solutions, and Artificial Intelligence . As an SAP Silver Partner, Comtrust offers a comprehensive suite of services, including the sale of licenses, system implementations, and the development of proprietary software. The company is also a certified service partner—SAP Partner Center of Expertise—providing SAP Standard and Enterprise Support services. Key Features and Functionality: - 1trust Service: An SAP-Qualified Partner-Packaged Solution that integrates CRM, Contact Center, and AI to manage service and sales processes across all communication channels. - SAP Customer Experience: Cloud-based CRM software designed to deliver seamless customer experiences throughout the customer journey. - SAP Conversational AI: Tools for managing business tasks using AI-powered chatbots and voicebots. - Sinch Contact Pro: An omnichannel contact center solution that provides a unified agent desktop for comprehensive customer service. - SAP Field Service Management: Empowers field technicians with mobile tools, AI, Machine Learning , and Internet of Things capabilities to enhance customer satisfaction. - SAP Intelligent Robotic Process Automation: Utilizes intelligent bots to automate repetitive manual processes, increasing operational efficiency. - VoIP Infrastructure: Provides necessary VoIP equipment to support voice and AI voicebot services. Primary Value and Solutions for Users: Comtrust enables businesses to become intelligent enterprises by optimizing IT systems and integrating advanced technologies. Their solutions facilitate efficient management of customer interactions across multiple channels, enhance customer satisfaction through personalized experiences, and improve operational efficiency with AI-driven automation. By offering integrated packages like 1trust, Comtrust addresses the need for cohesive CRM, Contact Center, and AI solutions, allowing companies to streamline processes, reduce costs, and drive growth.