Communicat-O is a unified messaging platform built on Salesforce CRM that centralizes all customer conversations across channels like WhatsApp, Facebook Messenger, Telegram, WeChat, Instagram, SMS, LINE, Viber, and Zalo. It brings every interaction into a single Salesforce inbox, helping teams respond faster and maintain complete visibility across touchpoints.
Key strengths:
All-in-one messaging: Manage messages from WhatsApp, Facebook, Telegram, LINE, Viber, Zalo, and more—directly inside Salesforce. No switching between apps or losing track of leads.
Team collaboration: Every conversation is visible to your team, with complete chat history, tagging, and assignment options to ensure smooth handovers and consistent customer communication.
Secure and scalable: Designed with enterprise-grade encryption, audit tracking, and compliance controls for safe and reliable messaging at scale.
Operational efficiency: Simplifies multi-channel communication, reduces tool fatigue, and improves productivity—all within the Salesforce workspace.
Who it’s for:
Sales, marketing, and support teams using Salesforce who handle high message volumes across multiple chat and social apps. It’s especially valuable for teams seeking to unify customer communication and enhance response speed.
Why users choose Communicat-O:
It integrates every major messaging channel—including WhatsApp, LINE, Viber, and Zalo—so you never miss a customer query. Users appreciate its clean Salesforce interface, quick setup, and the way it connects every chat to customer records for smarter engagement and better reporting.
