I really like how Clozd easily integrates with Salesforce, which is necessary for our win/loss software. The unbiased opinions and interviews are great because they provide amazing insights that help the entire company. The interviews also help us celebrate what customers say about us in an unbiased fashion, allowing us to learn from our losses in many ways. Additionally, Clozd assists us in celebrating wins internally by sharing customers' positive feedback, while loss data is used to continually improve our products. I appreciate how the service has helped our product roadmap, too, by identifying functionalities customers want. This comprehensive understanding of wins and losses gives our sellers more leverage and confidence in their sales processes. Overall, Clozd provides valuable insights that significantly impact how we run our business.

What truly sets Clozd apart is its people. Their professionalism and communication skills are exceptional compared to other agencies I have worked with. I am especially impressed by how quickly they grasp the specifics of your business. This becomes evident during interviews, where they skillfully guide customers to share the insights you are looking for. They go to great length to support you, even if that means they start working at 6AM (to have a meeting with someone on the other end of the world).

What I appreciate most is the platform's simplicity. Being able to access all interviews in a single location enables us to consolidate our analysis and identify trends across various pieces of feedback. Additionally, the straightforward process for sending out interview requests, automating workflows for survey feedback, and integrating with our internal systems contributes to an effective approach for our Voice of the Customer programme.