Clarasys is an employee-owned international consulting firm specializing in delivering impactful business change and digital transformation. Founded in 2010, the company operates across various industries, including media, public sector, healthcare, not-for-profit, professional services, and financial services, with offices in London, UK, and Boston, USA. Clarasys focuses on providing exceptional customer and employee experiences by collaborating closely with clients to understand their unique challenges and goals. Their agile methodology enables rapid identification and unlocking of value, balancing quick wins with lasting transformation while building client capability and self-sufficiency. This approach has earned them recognition as one of the UK's Leading Management Consultants by the Financial Times.
Key Features and Functionality:
- CRM Health Check: Evaluates existing CRM systems to enhance efficiency, increase customer satisfaction, and boost revenues.
- Process Improvement: Analyzes the 'how' and 'why' of business changes to address the right problems effectively.
- Project Management: Manages projects of all sizes, from single-system changes to complex organizational transformations, ensuring early realization of benefits and complete project success.
- Agile Coaching: Provides guidance on implementing agile methodologies to improve project delivery and responsiveness.
- Business Analysis: Conducts in-depth analyses to uncover key problem statements and root causes, leading to tailored recommendations aligned with organizational strategy.
- User Research and Service Design: Focuses on understanding user needs and designing services that enhance user experience and satisfaction.
Primary Value and Solutions Provided:
Clarasys delivers immediate results and lasting success by solving complex business problems through a collaborative and agile approach. By treating client businesses as their own, they ensure projects are in good hands, leading to improved customer retention, enhanced customer experience, and increased customer satisfaction. Their services help clients optimize CRM systems, understand customers better, generate higher-quality leads, compile data into a single source, coordinate sales efforts, identify promising prospects, and manage time more effectively. Additionally, Clarasys assists in identifying underperformance in CRM systems, such as incoherent customer views, high customer churn, scattered data, missed opportunities, poor conversion rates, lack of team buy-in, and wasted customer feedback. Ultimately, Clarasys empowers organizations to transform their operations, enhance customer experiences, and achieve sustainable growth.
