Certa Consulting

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Certa Consulting, established in 2010, is a professional services firm specializing in Salesforce solutions. With a strong presence in Latin America and Spain, the company focuses on enhancing client management through digital transformation, leveraging the Salesforce Customer 360 platform. Their team comprises over 90 dedicated consultants holding more than 200 Salesforce certifications, reflecting their commitment to delivering high-quality services. Key Features and Functionality: - Systems Implementation and Integration: Expertise in deploying solutions across various Salesforce Clouds, including Sales, Service, Marketing, Field Service Lightning, Communities, CPQ, and Salesforce Industries. - Industry Solutions: Specialized knowledge in Salesforce Industries , with a strong focus on the telecommunications sector and field services for utilities. - Nearshore and Offshore Services: Provision of staff augmentation with certified Salesforce professionals, supported by an internal second-level support team at no additional cost to clients. - Maintenance Services: Comprehensive support including preventive, corrective, adaptive, and perfective maintenance to ensure optimal system performance. - Technical and Functional Training: Offering both in-house and in-class training, available remotely or face-to-face, through the Certa Academy. Primary Value and Solutions for Users: Certa Consulting's primary value lies in its ability to bridge the gap between business needs and technological capabilities. By understanding clients' industries and operational challenges, they design and implement Salesforce solutions that drive sales growth, reduce costs, and enhance customer engagement. Their agile approach ensures rapid delivery of results, with projects typically completed in 6-8 week waves. Additionally, their focus on end-user adoption and continuous support ensures that clients maximize the return on their Salesforce investments.