Market Mentor

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E-Commerce Watch, one stop Platform as a Service (PaaS) for benchmarking E-Commerce services & providers, tracking customer reviews, sentiments, pain and delights, pricing and competition in the Online/Digital/E-Commerce Space. 1. Identify brand rating against the competitors on similar category - Pricing, Quality, Sales, Support, Appearance etc. 2.Seamless Tracking on E-Commerce/Digital Channels 3.Continuous Tracking of Customer Ratings, NPS, Pricing of own brands 4.Understand customer reviews from Natural Languages - English, Spanish, German etc. 5.Distinguish customer pain points and topics of complaints, compliments. 6.Real-time alert about unhappy customers to management and their concerns. Benefits: 1. Customizable Business Intelligence Layer imparts actionable real-time insights that takes up E-commerce as a Digital Consultant. 2. Flexible Integration as E-Commerce watch Integrate with most of E- commerce Channels (Twitter, Amazon, Alibaba, Best Buy, Noon.com, Flipkart, Target).

E-Commerce Watch

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E-Commerce Watch by Catalytics Datum is a comprehensive Platform as a Service designed to empower businesses in the digital marketplace. Leveraging Big Data, Artificial Intelligence , and cloud technologies, it offers real-time business intelligence and decision support. The platform enables companies to monitor customer reviews, sentiments, pricing, and perform competitor benchmarking across various online channels. By integrating with major e-commerce platforms such as Twitter, Amazon, eBay, and Alibaba, E-Commerce Watch provides a holistic view of brand performance and competitive positioning. Key Features and Functionality: - Seamless Tracking on E-Commerce/Digital Channels: Continuously monitors customer ratings, Net Promoter Scores , and pricing for a company's own brands. The platform integrates with multiple e-commerce channels, including Twitter, Amazon, eBay, and Alibaba, and supports tracking in various language groups. - Customer Reviews Analysis & Social Listening: Utilizes Natural Language Processing to interpret customer reviews in languages such as English, Spanish, and German. It identifies customer pain points, topics of complaints and compliments, and provides real-time alerts about dissatisfied customers to management. - Competitor Benchmarking: Analyzes competitors within the same domain on identical e-commerce platforms. The platform helps identify a brand's positioning relative to competitors, assessing factors like pricing, quality, sales, support, and appearance. - All-in-One Overview: Offers a consolidated view comparing multiple e-commerce platforms. It enables businesses to compare their brand against competitors across markets based on customer sentiments. The integration of cloud mobility and real-time analytics helps businesses stay attuned to customer voices and market needs in a single frame. Primary Value and Problem Solved: E-Commerce Watch addresses the challenge of navigating the complex and competitive digital marketplace. By providing real-time insights into customer sentiments, pricing strategies, and competitor performance, the platform enables businesses to make informed decisions. It helps companies enhance their brand positioning, improve customer satisfaction, and develop effective strategies to outperform competitors. The multilingual support and integration with various e-commerce channels ensure that businesses can monitor and respond to market dynamics across different regions and languages.